FAQ - FREQUENTLY ASKED QUESTIONS

Do you have any questions about our products? Perhaps you will find the answers here. If not, please use the contact form, send us an e-mail or give us a call on 05407 8707 0!

What should I do if I have a complaint?

You are welcome to contact our service department with your questions at the usual telephone number. Please only send us items to be returned on request.

Where can I obtain replacement cartridges and other spare parts for your products?

You can purchase replacement cartridges and other spare parts from our online store. Our service hotline will be happy to help you choose the right cartridge.

How do I replace a CARTRIDGES?

You can find instructions on how to change a cartridge in our download area in the customer service section.

What do I do if the diverter cannot be released from the bath mixer?

Please turn the diverter knob clockwise. The diverter is then ready for use.